Managing Your Estavo Subscription
Upgrade, downgrade, and cancel your Estavo plan at any time from Settings → Billing. Upgrades take effect immediately — your unit limit increases the moment you complete checkout. Downgrades take effect at the end of your current billing period.
Upgrading Your Plan
Go to Settings → Billing
Open your account menu (top-right corner) → Settings → Billing.
Click “Upgrade plan”
Your current plan and available upgrades are shown side-by-side with pricing.
Choose the right plan for your portfolio size
| Plan | Right for you if… | Active units |
|---|---|---|
| Host | You’re an active STR host or have a small portfolio of 2–5 units | 5 |
| Investor | You’re building a portfolio of 6–25 units, or you need role-based access for a team | 25 |
| Portfolio | You operate 26–100 units with a full management team | 100 |
| Enterprise | 100+ units, white-label requirements, or custom SLA needs | Unlimited |
Choose monthly or annual billing. Annual saves the equivalent of 2 months.
Complete checkout
You’re redirected to a secure Stripe checkout. Enter your payment details and complete the purchase.
Immediate effect: Your unit limit increases right away. If you were on a trial, the trial ends and your paid subscription begins from today.
Switching Between Monthly and Annual Billing
Go to Settings → Billing → Change billing period.
Monthly → Annual: A prorated credit is applied for the remaining days on your monthly plan. Annual billing starts immediately.
Annual → Monthly: Takes effect at your next annual renewal date. You won’t be charged more mid-term.
Downgrading Your Plan
Go to Settings → Billing → Change plan
Check your active unit count
Before downgrading, verify that your active unit count fits within the new plan’s limit. Estavo shows you how many units you currently have and how many the new plan allows.
If you have more active units than the new plan allows, you need to deactivate units first — mark properties as Off Market or Sold to reduce your active count.
Select the lower plan and confirm
Downgrade takes effect at the end of your current billing period. You keep your current plan’s features until then.
Unit deactivation required if over the new plan limit. If you’re on the Investor plan (25 units) with 10 active units and want to downgrade to Host (5 units), you need to mark 5 units’ properties as Off Market or Sold before the downgrade takes effect. Estavo will tell you exactly how many units need to be deactivated.
Cancelling Your Subscription
Go to Settings → Billing → Cancel subscription
Confirm cancellation
Cancellation takes effect at the end of your current billing period. You keep your current features until then.
After cancellation:
- Your account moves to the free tier (1 unit)
- All data is retained permanently — nothing is deleted
- Units over the free tier limit become inactive (not deleted) — they’re preserved but inactive until you either reactivate a paid plan or reduce to 1 active unit
- You can resubscribe at any time
30-day money-back guarantee. If you’re within 30 days of starting your first paid plan, email support@estavo.net for a full refund. No questions, no forms.
Data Export Before Cancelling
Export a full copy of your data at any time from Settings → Data → Export. This generates a ZIP file containing:
- All transactions (CSV)
- All properties and units (CSV)
- All maintenance requests (CSV)
- All vendors (CSV)
Data export is available on all plans including free — it doesn’t require an active paid subscription. Export whenever you want, as often as you want.
Exceeding Your Unit Limit Mid-Subscription
If you add a unit that exceeds your current plan’s limit, Estavo shows an upgrade prompt. You are not automatically charged more and existing units are not locked out. The new unit stays in draft until you either upgrade or remove it.
This is intentional: no surprise overage charges. You control when to upgrade.
Billing FAQs
Can I get a refund if I just upgraded?
Yes — within 30 days of starting a paid plan, email support@estavo.net for a full refund. After 30 days, there are no refunds for the current billing period, but you can cancel at any time effective at period end.
Will I lose my data if I cancel?
No. Cancelling moves your account to the free tier — your data stays in Estavo indefinitely. Units over the free limit become inactive, but all their historical transactions, maintenance records, and reports are preserved. You can reactivate a paid plan at any time to access them again.
Can I pause my subscription instead of cancelling?
Currently, subscriptions can’t be paused — only cancelled or kept active. If your properties are between tenants or seasonal, you can mark properties as Off Market (which deactivates those units and reduces your billing unit count) while staying on a paid plan.
How does annual billing work if I add more units mid-year?
If you add units that push you into a higher plan tier mid-year, you’re prompted to upgrade. The new tier’s annual price is calculated prorated from the upgrade date. Your renewal date stays the same.
Where can I find my invoices?
Go to Settings → Billing → Invoice history. All billing receipts are available to download as PDFs. Estavo invoices include your organization name and can be submitted for business expense reimbursement.
Does Estavo offer discounts for non-profits or housing organizations?
Contact support@estavo.net to discuss non-profit pricing. Case-by-case discounts are available for qualifying housing organizations and community development entities.